What courier providers do you use?

All orders in the U.S. are shipped via USPS.

Do you ship internationally?

Currently J.Essentials ships domestically in the United States. 

How long will it take for my order to arrive?

Standard domestic shipments usually take 5-7 business days to arrive. Please allow an additional 2 to 3 business days to process your order. 

How do I exchange or refund an order?

Unfortunately, we are unable to process exchanges or refunds at this time. If you have any concerns regarding your product please contact us via email at info@jessentialsshop.com.

I placed an order but I didn't receive a confirmation email?

If you placed a successful order, you should receive a confirmation email with an order number within 1 hour of your purchase. If you have not received an email after 1 hour, please contact us at info@jessentialsshop.com to confirm the order went through.

Do J.Essentials products expire?

J.Essentials products have a 1 year shelf life.

How do I contact J.Essentials?

Please email us at info@jessentialsshop.com to resolve any issues or answer additional questions.